Privacy Policy

Welcome to Spinko, an online casino committed to protecting your privacy. This Privacy Policy explains how Spinko collects, uses, discloses, and safeguards your personal information when you visit and use our website, services, and applications (collectively, "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your data and how we handle it. Spinko operates in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users within the European Economic Area (EEA) and other relevant privacy legislation in jurisdictions where we operate. Your trust is paramount to us, and we are dedicated to maintaining the confidentiality and security of your personal data.

Spinko collects various types of information to provide and improve our Services. This information can be categorized as follows:

• Personal Identifiable Information (PII): This includes data that can directly identify you, such as your full name, date of birth, postal address, email address, phone number, and national identification details (e.g., passport, driving license) required for identity verification and anti-money laundering (AML) checks. We also collect payment information, including credit/debit card details (though we typically only store truncated versions and rely on secure payment processors for full details) and bank account information for deposits and withdrawals.
• Account Information: When you register an account with Spinko, we collect your chosen username, password, and security questions/answers.
• Transaction Data: Details of your bets, deposits, withdrawals, and other activities on our platform are recorded. This includes transaction amounts, dates, and payment methods used.
• Technical Data: We automatically collect information about your device and how you interact with our Services. This includes your IP address, browser type and version, operating system, device identifiers, time zone setting, browser plug-in types and versions, and referrer URLs.
• Usage Data: Information about how you use our website, including pages viewed, time spent on pages, clickstream data, and game play history.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and customer support inquiries.
• Publicly Available Information: In some cases, we may collect information about you from publicly available sources to verify your identity or for fraud prevention purposes, in accordance with applicable laws.

Spinko uses the information we collect for several purposes, primarily to operate our business and provide you with a secure and enjoyable gaming experience:

• To Provide and Manage Services: This includes creating and managing your Spinko account, processing your transactions (deposits and withdrawals), and delivering the gaming services you request.
• Identity Verification and Fraud Prevention: We use your PII to verify your identity, age, and location, as required by our licensing authority and for compliance with anti-money laundering (AML) and responsible gambling regulations. This helps prevent fraud and ensures the integrity of our platform.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance when you contact our support team.
• Personalization: To tailor your experience on Spinko, offering personalized content, promotions, and game recommendations based on your preferences and activity.
• Marketing and Promotions: With your consent, we may send you marketing communications about new games, promotions, and special offers from Spinko. You can opt out of these communications at any time.
• Security and Risk Management: To detect, prevent, and investigate security incidents, fraudulent activities, and other unauthorized or illegal activities. This includes monitoring for responsible gambling concerns.
• Legal and Regulatory Compliance: To comply with our legal obligations, including reporting to regulatory bodies, tax authorities, and law enforcement agencies.
• Internal Analytics and Improvement: To analyze how our Services are used, identify trends, and improve the functionality, performance, and user experience of the Spinko platform.

For users in the European Economic Area (EEA), Spinko processes personal data based on the following legal grounds under the GDPR:

• Performance of a Contract: Processing your data is necessary for the performance of the contract between you and Spinko, specifically to provide you with access to our gaming services, manage your account, and process transactions.
• Legal Obligation: We process your data to comply with legal and regulatory obligations, such as anti-money laundering (AML) laws, age verification requirements, and responsible gambling regulations imposed by our licensing authority.
• Legitimate Interests: We process data for our legitimate interests, provided these do not override your fundamental rights and freedoms. This includes fraud prevention, enhancing security, improving our services, conducting analytics, and for direct marketing (where permitted by law and not requiring consent).
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for sending direct marketing communications or for specific data processing activities where consent is the most appropriate legal basis. You have the right to withdraw your consent at any time.

Spinko may share your personal information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT and hosting providers, customer support platforms, and marketing agencies. These providers are contractually obligated to protect your data and only use it for the purposes specified by Spinko.
• Regulatory and Law Enforcement Authorities: We will disclose your information when legally required to do so by our licensing authority, government agencies, law enforcement bodies, or courts, to comply with applicable laws and regulations, or in response to valid legal requests.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with credit reference agencies and other fraud prevention organizations.
• Affiliates and Group Companies: Your data may be shared with other entities within the Spinko corporate group for operational, administrative, and analytical purposes, ensuring consistent service delivery and compliance.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.
• With Your Consent: We may share your information with other third parties when you have given us explicit consent to do so.

We do not sell your personal data to third parties for their independent marketing purposes.

Spinko employs robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, alteration, or disclosure. We use industry-standard security technologies, including SSL (Secure Socket Layer) encryption for data transmission, firewalls, and secure server environments. Access to your personal data is restricted to authorized employees and service providers who need the information to perform their job functions. All personnel are trained on data protection and privacy best practices. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We regularly review our security procedures to consider new technologies and methods.

Depending on your jurisdiction, particularly under GDPR, you have several rights regarding your personal data held by Spinko:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that any inaccurate or incomplete data we hold about you be corrected.
• Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request the restriction of processing of your personal data, under certain conditions.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data, particularly where we are relying on legitimate interests as our legal basis, or for direct marketing purposes.
• Rights in Relation to Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.

Spinko uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

• Essential Cookies: These are necessary for the operation of our website, enabling core functionalities like account login, secure transactions, and remembering your preferences. Without these cookies, our Services cannot function properly.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Spinko website and its features. For more detailed information on how we use cookies, please refer to our dedicated Cookie Policy.

Spinko retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the purpose of its processing. For example, we are legally required to retain certain information about our customers for a period of five years after account closure to comply with anti-money laundering (AML) regulations, and for tax and accounting purposes. We also retain data for as long as your account is active and for a reasonable period thereafter to facilitate any re-activation or to resolve disputes. Once your data is no longer required, it will be securely deleted or anonymized.

Spinko operates globally, and some of our service providers or group companies may be located outside of your country of residence, including outside the European Economic Area (EEA). This means your personal data may be transferred to, stored, and processed in countries that may not have data protection laws equivalent to those in your jurisdiction. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights. For transfers outside the EEA, we rely on recognized legal mechanisms such as Standard Contractual Clauses (SCCs) approved by the European Commission, or ensuring the recipient country has been deemed to provide an adequate level of data protection by the European Commission. We conduct due diligence on all international data transfers to ensure your data remains protected to the standards outlined in this Privacy Policy.

Spinko's Services are strictly not intended for individuals under the age of 18, or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the legal age, we will take immediate steps to delete such information from our records. If you believe that we might have any information from or about a child, please contact us immediately using the details in the "Contact Us" section.

Spinko may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. When we make significant changes, we will notify you by posting the updated policy on our website with a new "Last Updated" date. We may also notify you through other means, such as email, if the changes are substantial. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes indicates your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact Spinko's Data Protection Officer or our customer support team:

Email: [email protected]

Support: Available through the "Support" or "Contact Us" section on the Spinko website.

We are committed to addressing your inquiries promptly and transparently.