Responsible Gambling

Spinko is dedicated to providing a safe and enjoyable online gaming environment. We understand that for most players, gambling is a form of entertainment. However, we also recognise that for a small percentage of individuals, it can develop into a serious problem. Our responsible gambling policy is designed to minimise the potential for harm and to support those who may be affected. We are committed to upholding the highest standards of player protection, in compliance with our licensing authority's regulations and industry best practices. Spinko believes in empowering our players with the tools and information necessary to manage their play responsibly.

This page outlines the various features and resources available to help you maintain control over your gambling activities. We encourage all players to familiarise themselves with these options and to use them proactively. Your well-being is our priority, and we are here to support you in making informed decisions about your gaming experience at Spinko.

Problem gambling can manifest in various ways and is not always immediately apparent. It is important to be aware of the potential signs, both in yourself and in others. Recognising these indicators early can be crucial for seeking help and implementing preventative measures. Spinko encourages self-awareness and open communication about gambling habits.

Some common signs that gambling may be becoming problematic include:

• Spending more money or time gambling than you can afford or intended.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Feeling restless or irritable when trying to cut down or stop gambling.
• Gambling affecting your work, relationships, or other responsibilities.
• Borrowing money or selling possessions to fund gambling.
• Lying to family or friends about the extent of your gambling.
• Feeling anxious, guilty, or depressed because of your gambling.
• Neglecting personal care or other important activities in favour of gambling.

If you identify with several of these signs, or if you are concerned about your gambling behaviour, we strongly advise you to consider the tools available on Spinko and to seek professional help.

Maintaining control over your gambling is essential for a positive and sustainable experience. Spinko advocates for a balanced approach to gaming, where entertainment remains the primary goal. Here are some practical tips to help you keep your gambling fun and within safe limits:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money intended for essential expenses.
• Set a time limit: Determine how long you will play and adhere to that limit, regardless of wins or losses.
• Do not chase losses: Accept that losses are part of gambling and resist the urge to try and win back what you have lost.
• Do not gamble when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment. Maintain a diverse range of hobbies and social interactions.
• Take regular breaks: Step away from the game periodically to clear your head and reassess your play.
• Avoid alcohol or drugs: Substances can impair your judgment and lead to irresponsible gambling.

By following these guidelines, you can ensure that your experience at Spinko remains enjoyable and does not negatively impact your life.

Spinko provides you with robust tools to manage your spending and playing habits. You can set various financial limits directly within your account settings. These limits are designed to help you control the amount of money you deposit, lose, or wager over specific periods.

• Deposit Limits: You can set a maximum amount of money you can deposit into your Spinko account over a daily, weekly, or monthly period. Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: This feature allows you to set a maximum amount of money you are willing to lose over a daily, weekly, or monthly period. If your net losses (stakes minus winnings) reach this threshold, you will be prevented from placing further bets until the period resets.
• Wager Limits: You can also set a maximum total amount you wish to wager over a daily, weekly, or monthly period. This helps control the overall volume of your play, irrespective of wins or losses.

You can adjust these limits at any time. Increasing a limit will typically take effect after a cooling-off period (usually 24 hours to 7 days, depending on the jurisdiction) to prevent impulsive decisions. Decreasing a limit will take effect immediately. We strongly recommend utilising these features as a proactive measure to ensure responsible play.

If you feel you need a short break from gambling, Spinko offers convenient time-out and cool-off options. These features allow you to temporarily restrict access to your account for a defined period, helping you to step back and regain perspective.

• Time-Out: This option allows you to take a short break from gambling, typically ranging from 24 hours to a few weeks. During a time-out, you will not be able to log in or access any gambling services on Spinko.
• Cool-Off Period: Similar to a time-out, a cool-off period can be set for slightly longer durations, such as one month or two months. This provides a more extended break from gambling activities.

Once a time-out or cool-off period is activated, it cannot be reversed until the specified duration has passed. This ensures that the break serves its intended purpose without the possibility of premature access. We encourage you to use these tools if you feel your gambling is becoming unmanageable or if you simply wish to take a pause.

For individuals who feel they need a more significant break from gambling, Spinko offers self-exclusion. This is a formal process where you voluntarily request to be excluded from all gambling services on our platform for a longer, specified period, or even permanently.

• Duration: Self-exclusion periods can range from six months to several years, or indefinitely.
• Effect: Once you activate self-exclusion, you will not be able to log in to your Spinko account, deposit funds, or participate in any gambling activities. We will also take reasonable steps to prevent you from opening new accounts during your self-exclusion period.
• Reversal: Self-exclusion cannot be reversed before the chosen period has expired. After the period concludes, you will typically need to contact our customer support team to request account reactivation, which may involve a further cooling-off period and an assessment of your readiness to gamble responsibly.

Self-exclusion is a serious step and should be considered if you are struggling to control your gambling. We are committed to supporting you through this process and ensuring your decision is respected.

Spinko is strictly committed to preventing underage gambling. Our services are not intended for, nor available to, individuals under the legal gambling age in their respective jurisdictions. We employ robust age verification procedures during the registration process to ensure that all our players meet the minimum age requirements.

• During account registration, all users must confirm they are of legal gambling age.
• We utilise third-party age verification services to cross-reference provided details.
• Any account found to belong to a minor will be immediately closed, and any winnings will be forfeited.

We urge parents and guardians to play an active role in supervising their children's online activities. If you share your computer or mobile device with minors, consider installing parental control software to restrict access to gambling sites and other inappropriate content. Protecting minors is a shared responsibility, and Spinko takes its part very seriously.

To help you stay aware of the time you spend gambling, Spinko offers Reality Checks and Session Reminders. These features are designed to prompt you to consider your ongoing play and make conscious decisions about continuing or taking a break.

• Reality Checks: You can set a frequency for receiving pop-up notifications that inform you how long you have been playing during a session. These reminders will appear on your screen at your chosen intervals (e.g., every 30 minutes, 60 minutes, or 120 minutes).
• Session Reminders: Similar to reality checks, these reminders can provide a summary of your session, including the duration of play, your net winnings or losses, and an option to end your session or continue playing.

These prompts are designed to interrupt continuous play and give you an opportunity to reflect on your gambling activity. We encourage you to activate and utilise these features as part of your responsible gambling strategy at Spinko.

Understanding your own gambling habits is a crucial step towards responsible play. Spinko encourages you to regularly assess your relationship with gambling. We provide a self-assessment questionnaire to help you evaluate whether your gambling behaviour is healthy or if it might be moving towards problematic territory.

This questionnaire is designed to be a reflective tool, not a diagnostic one. It asks a series of questions about your gambling patterns, feelings associated with gambling, and its impact on your life. Your responses are confidential and are not stored by Spinko. Based on your answers, you may receive recommendations for further action, such as setting limits, taking a break, or seeking professional support.

Taking a self-assessment is a proactive measure that can provide valuable insights into your gambling behaviour. We believe that informed players are better equipped to make responsible choices. You can find the self-assessment tool within the Responsible Gaming section of your Spinko account.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)